Contact

Write to the mill.

We read these. Someone at the mill writes back within about two business days.

A small mill

This is not a ticket queue. There is no chatbot and no overseas desk. If you write, a person who knows the bread will answer.

Get in touch

Someone at the mill will answer.

Orders, product questions and press: pick a topic and write. Retailers, use the wholesale form on Find us. It asks for business name and city, so the enquiry does not sit in the same pile.

Email hello@primemillers.com
The mill Houston, Texas Mon to Sat 10am to 8pm, Sun 11:30am to 8pm. Walk in and watch.
In person Stockists, markets, and shipping
Retailers Stock Prime Millers: send a retail enquiry

Questions

Before you write.

How fast do you reply?

Usually within two business days. If it is about a shipment already on the road, put the order number in the form so we do not have to write back asking for it.

Where is my order?

The tracking link is in your confirmation email. If that has gone quiet, write to us with the order number and we will look it up.

Can I change a subscription?

Yes. Skip, reschedule or cancel from the link in your order confirmation email. If that link is missing, send the email address on the account and we will sort it.

I want to stock this in my store.

Use the wholesale form on Find us. It asks for business name and city, so the enquiry does not land in the customer pile.